General Conditions of Ticket Sales, access to the event and behavior within the event.

1. Tickets for the SHINE MAMBO MADRID event, in any of its formats (paper or wristband) are valid only for the days indicated. No refunds are allowed, only a change of holder is allowed until November 18, 2023 with a cost of 10 ¤ for change of holder in WORKSHOPS, PARTY PASS or FULL PASS type passes and 5 ¤ for tickets for the days of SOCIAL DANCE on Friday 24, Saturday 25 or Sunday 26. Each ticket is personal and nominative, having to present identity card or passport upon arrival at the event or accreditation together with your purchased ticket model. It is identified with a unique «QR» code that must be preserved so that it cannot be copied. Avoid exposing it, as well as uploading photos without covering it, since it will only be able to pass through our access control once.

2. THE RIGHT OF ADMISSION IS RESERVED FOR REASONS OF PUBLIC ORDER. Access will only be allowed with a complete PHYSICAL or DIGILATALIZED ticket. Any broken ticket, in bad condition, amended or with signs of forgery will authorize the organization to prohibit its bearer access to the site without the right to refund the corresponding amount. In the case of damaged wristbands or wristbands that cannot be put on or closed for any reason, as long as they keep their QR code intact, they may be exchanged for a new one at the entrance gate, at a cost of 5€.

3. It is essential to present the ID card, PASSPORT or any other ORIGINAL official document for accreditation, as well as proof of the required age of majority. Photocopies, reports of theft or loss, or documents containing erasures or signs of tampering will not be accepted.

4. In order to protect image and intellectual property rights, it is strictly forbidden to film or record all or part of the Festival by video, audio or any other means, as well as the use of PROFESSIONAL cameras except for the official cameras of the event or with the prior explicit consent of the organization.

5. Entry is prohibited with bottles, cans, umbrellas, weapons or any object that the organization considers dangerous, as well as all persons who manifest violent and improper behavior or symptoms of being under the influence of alcoholic beverages and / or narcotic substances.

6. It is essential to access the event to be 18 years old on the day of the event. Such access is subject to registration in accordance with the Law. Those who do not unequivocally prove their age or refuse to be registered will not be allowed to enter the premises. In no case may the refund of the amount of the tickets be claimed.

7. The ticket holder acknowledges that his or her image may appear in video or photographic shots taken at the venue by different media for subsequent informative and/or promotional dissemination, and agrees to consent to such use.

8. The company organizing the Event reserves the right to alter or change, at any time, without prior notice or condition, both the Venue and the established program, including the LineUp, for justified reasons of absence of any of the artists, due to illness, loss of documentation, flight or other means of transport and any other objective cause that may be considered. Such changes do not entail a refund of the ticket price.

9. The organization does not guarantee the authenticity of a ticket if it has not been purchased through official sales channels. Possession of a counterfeit ticket, in addition to not facilitating access to the venue, will result in legal action. DO NOT BUY YOUR TICKET FROM ANYONE ON THE STREET.

10. The holder of a ticket will lose his rights when leaving the enclosure, either voluntarily, by generalized eviction by the competent authority or by indications of authorized personnel, for security reasons, disorder or misconduct, being the bearer responsible for his own actions and omissions that cause injury to third parties or damage to property. In no case shall be entitled to a refund of the amount of the tickets.

11. The cancellation of the event by Order and/or Recommendation of the competent authorities as a consequence of adverse weather phenomena or events of a natural or epidemiological nature, closure of the airspace or any others that are considered objectively dangerous or potentially pose a risk to the attendees and to the Organization itself, will not entail the refund of the amount of the tickets.

12. If the date of the event changes for any reason, this ticket will be valid for the definitive date. In this case, the refund of the amount of the ticket cannot be claimed.

13. The Promoter GUARANTEES the reimbursement of the nominal amount of the tickets, if the event is cancelled for causes attributable to the Company, establishing a reasonable maximum period of time that is sufficient for the organization and development of such actions in the points of sale. The expenses that may have been incurred for transportation, travel, hotel reservations, apartments and any others that could be claimed as arising from the cancelled event may not be claimed from the company and will not be taken into account.

14. It is PROHIBITED the resale of tickets, even for the use of the same for promotional or social purposes, without the express written consent of the promoters of the Event.


a. FULL PASS includes access to all the workshops of the event, to see all the shows and to all the social dance sessions on November 24,25 and 26, 2023 at times set by the organization.

b. PARTY PASS includes access exclusively to see all the shows and attend all the social dance sessions on November 24,25 and 26, 2023 at times set by the organization.

c. WORKSHOPS includes exclusive access to attend all event workshops on November 24,25 and 26, 2023 at times to be determined by the organizers.

16.All event participants must be identified by means of an identification bracelet, which will be handed out and placed upon arrival and relevant accreditation at SHINE MAMBO MADRID 2023, color to be assigned by the organization to the model of pass purchased by each attendee.The HOST HOTEL ROOMS purchased through the SHINE MAMBO MADRID organization will not be subject to cancellation/return, they can only be changed to another holder with the deadline of November 18, 2023 and with a cost of 10 Euros per change management.

17.None of our pass/ticket modalities include any type of purchased drinks in the sale price.

18.Any expenses generated by transfer or bank transactions between ticket buyers and the bank account of THE ORGANIZATION of SHINE MAMBO will always be paid by the purchaser of the tickets exclusively.

19.Orders for passes (both WORKSHOPS, FULL PASS and PARTY PASS) that have not been paid by bank transfer / deposit in the bank account attached in the mail sent after the order and credited at the end of the order transaction on our website, at the end of the shopping cart through the store within 5 calendar days will be canceled by the administration and organization of SHINE MAMBO MADRID, having to place a new order for the type of pass model you want again in our online store.

20. The bearer of the ticket or pass model expressly declares that he/she has read, understood and therefore accepts these conditions and also states that he/she is fully aware of the rights and obligations arising from them.

21. By accepting the conditions in the purchase of the purchased pass will be credited that the general conditions of SHINE MAMBO MADRID 2023 embodied in this document are accepted.


TICKET FRIDAY 24/11/2023 from 23:30 Hours until 04:30 Hours day 25/11/2023.

It gives the right to see the Shows and to participate in the SOCIAL DANCE until the closing of the dance night, without drinks included in the ticket price.

TICKET SATURDAY 11/25/2023 from 11:00 PM until 5:00 AM on 11/26/2023.

It gives the right to see the Shows and to participate in the SOCIAL DANCE until the closing of the dance night, without drinks included in the ticket price.

MATINÉ TICKET SUNDAY 11/26/2023 from 12:00 am to 4:30 pm 11/26/2023.

It gives the right to participate in the SOCIAL DANCE until the closing of the MATINÉ social dance, without consumption included in the ticket price.

All the above conditions apply to any type of ticket purchased at our SHINE MAMBO 2023 event, Friday, Saturday or Sunday tickets, Workshops, Full Pass or Party Pass.

Thank you for your understanding and LET US TAKE YOU AWAY! Enjoy our You event.

Atte. The organization